Privacy Policy

Effective Date: September 6, 2026 Platform: Solar Marketplace

This Privacy Policy explains how Solar Marketplace collects, uses, stores, and protects personal information when customers, installers, suppliers, administrators, and other users access or use the platform.

1. Information We Collect

Depending on how you use the platform, we may collect:

Account information - name - email address - password-related authentication data - account type - company affiliation - profile information

Customer project information - property/service area - electricity usage - roof type - solar project requirements - system preferences - backup requirements - saved system-design information - quotations received - selected providers - project status and progress - project dates

Provider information - company name - business contact information - service area - qualifications - insurance information - experience - business description - supplier categories - payment terms - verification information - preferred contact method - WhatsApp number where provided

Transaction and marketplace information - quotation details - quotation documents - quotation status - provider assignments - provider selection - project lifecycle events - reviews and ratings

Technical information - device/browser information - IP address - login activity - security events - error logs - usage information reasonably required to operate and secure the platform

2. How We Use Information

We may use personal information to:

- create and manage accounts; - authenticate users; - process project requests; - match customers with installers or suppliers; - display provider profiles; - allow quotations to be submitted and compared; - manage provider selection; - track project status; - maintain project history; - support reviews and ratings; - verify provider information; - send account, quotation, project, verification, or service-related communications; - provide customer support; - prevent fraud or misuse; - secure the platform; - investigate technical or security incidents; - comply with legal obligations; - improve platform functionality.

3. Information Shared With Other Users

Solar Marketplace is designed to connect customers with independent providers.

Certain information may therefore be shared when necessary for a marketplace transaction.

For example:

- providers may receive project information needed to prepare quotations; - customers may view provider company information, verification status, ratings, and quotations; - selected providers may receive customer contact or project information necessary to perform an awarded project; - contact information may become available only at the appropriate project stage.

We aim to limit this sharing to information reasonably necessary for the relevant marketplace activity.

4. Provider Contact Information

Installers and suppliers may provide:

- business contact email; - WhatsApp number; - preferred contact method.

These contact details are intended for legitimate project and service communications.

They must not be used for spam, unrelated marketing, harassment, resale, or unauthorized disclosure.

5. Quotations and Project Records

Solar Marketplace may retain:

- quotations; - accepted quotation records; - quotation documents; - provider assignments; - project status history; - project acceptance information; - reviews; - audit records.

Accepted or completed transaction records may be retained even after they are no longer displayed prominently in the normal interface.

This is necessary for audit, security, dispute resolution, legal compliance, and platform integrity.

6. Reviews and Ratings

When a customer submits a provider review, the platform may store:

- rating information; - review comments; - provider/company reference; - project reference; - review date; - related verification data.

Review data may be used to calculate and display provider rating summaries.

7. Authentication and Security

Solar Marketplace uses authentication and database services to manage user access securely.

Authentication providers may process information necessary to:

- create accounts; - issue login sessions; - validate credentials; - reset passwords; - protect accounts from unauthorized access.

Passwords should not be stored by Solar Marketplace in plain text.

8. Service Providers and Infrastructure

Solar Marketplace may rely on third-party infrastructure and service providers for functions such as:

- authentication; - database hosting; - application hosting; - email delivery; - analytics; - security monitoring; - file storage; - domain and network services.

These providers may process information only to the extent necessary to deliver their services.

9. Legal Basis and Permitted Use

Where applicable, Solar Marketplace processes information because it is necessary to:

- provide requested platform services; - perform marketplace functions; - protect legitimate business and security interests; - comply with legal obligations; - maintain transaction and audit records; - obtain user consent where required.

10. Data Retention

We retain information for as long as reasonably necessary for:

- account administration; - active projects; - transaction history; - quotations; - reviews; - legal requirements; - security; - fraud prevention; - dispute resolution; - audit purposes.

Different types of information may have different retention periods.

Some records, including accepted quotations and audit history, may be retained after a project is completed or an account is no longer actively used.

11. Data Accuracy

Users are responsible for ensuring that the information they provide is accurate and current.

Providers must update company, contact, qualification, insurance, and other information when it changes.

12. User Rights and Requests

Subject to applicable law, users may be able to request:

- access to certain personal information; - correction of inaccurate information; - deletion of information where legally permitted; - restriction of certain processing; - clarification about how information is used.

Some information cannot be deleted immediately where it must be retained for legal, security, transaction, audit, or dispute-resolution purposes.

13. Account Deletion

If account deletion becomes available, deletion of the user-facing account does not necessarily mean that every associated record will be permanently erased.

Certain records may remain where necessary to preserve:

- accepted transactions; - quotations; - project history; - reviews; - security records; - legal obligations; - audit integrity.

14. Security

Solar Marketplace uses reasonable technical and organizational safeguards intended to protect information from:

- unauthorized access; - alteration; - disclosure; - misuse; - accidental loss.

However, no internet-based system can guarantee absolute security.

Users are responsible for protecting their login credentials and devices.

15. Children

Solar Marketplace is intended for users legally able to enter into marketplace transactions.

The platform is not designed to knowingly collect personal information from children without appropriate authorization.

16. International Processing

Some infrastructure or service providers may process or store information outside Jamaica.

Where this occurs, Solar Marketplace will seek to use providers with appropriate security and data-protection practices.

17. Cookies and Similar Technologies

Solar Marketplace may use cookies or similar technologies that are necessary for:

- authentication; - session management; - security; - user preferences; - application functionality.

If non-essential analytics or advertising cookies are introduced later, additional disclosure and consent mechanisms may be required.

18. Third-Party Links and Services

The platform may contain links to third-party websites, WhatsApp, email services, manufacturers, or other external services.

Solar Marketplace is not responsible for the privacy practices of independent third-party services.

Users should review the privacy policies of those services separately.

19. Changes to This Privacy Policy

This Privacy Policy may be updated when the platform, laws, data practices, or service providers change.

Material changes may be communicated through the platform or other appropriate channels.

The effective date should be updated whenever a new version is published.

20. Contact

Questions or requests regarding privacy may be submitted through the official Solar Marketplace contact channel listed on the platform.